Refund Policy for Pix Extender

Our Commitment

Thank you for choosing Pix Extender. By using our website https://www.pixextender.com, you acknowledge and accept this refund policy. We want you to be completely satisfied with your purchase. If you're not happy with our service, we offer a comprehensive refund policy to ensure your peace of mind.

1. Refund Eligibility

You may request a full refund within 7 days of your purchase if you meet the following conditions:

• Your credits must be completely unused (no AI image extension services have been utilized)
• The refund request must be submitted within the 7-day window from the purchase date
• This applies to both subscription plans and one-time credit pack purchases

Important: Once you have used any credits to extend images, the purchase is considered consumed and is no longer eligible for refund.

2. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to [email protected]
• Include your account email address
• Provide your order/transaction ID (if available)
• Briefly explain your reason for the refund request
• Confirm that no credits have been used

We value your feedback and use refund reasons to continuously improve our service.

3. Refund Processing

Once we receive your refund request:

• We will review your request within 7 business days
• You will receive an email confirmation once the refund is approved
• Refunds are processed through your original payment method
• Processing time varies by payment provider (typically 5-10 business days)
• For credit/debit cards, refunds may take 1-2 billing cycles to appear on your statement

4. Subscription Cancellations

For subscription plans:

• You can cancel your subscription at any time through your account settings or customer portal
• Cancellations take effect at the end of your current billing period
• No partial refunds are provided for unused time within a billing period
• If you cancel within the 7-day refund window with unused credits, you can request a full refund

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Credits have been used to extend any images
• Refund request is made after the 7-day period
• Account has been suspended or terminated due to Terms of Service violations
• Free credits or promotional bonuses (only paid purchases are refundable)

6. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:

Email: [email protected]

We typically respond within 24-48 hours during business days.